Add-in failure
I received this message when attempting to open Excel with the newly downloaded Kutools 25.0 add-in enabled.
"Excel is running into problems with the 'detong.kteloader' add-in." Then it states to update if it continues. Updates do not work.
"Excel is running into problems with the 'detong.kteloader' add-in." Then it states to update if it continues. Updates do not work.
0
I've been dealing with this issue on my brand new laptop for several weeks. Lucky my other machines are working OK - it will randomly crash, but I'm able to eventually get it back. Sometimes excel will open without the add in and I have to re-open. I just keep getting the same reply from their "support" email to disable all other add-ins and reinstall - it hasn't worked... it's very frustrating. I've been using this product for nearly a decade now - maybe 8 years? Several versions, several machines... it's never been this bad. There was also a time when they would reply and actually be helpful. It's so disappointing. There is clearly something wrong with this latest version (25).
Has anyone out there found a solution - or better yet - another product?
Has anyone out there found a solution - or better yet - another product?
Hello,
Please try this option https://www.extendoffice.com/forum/kutools-for-excel/2197-solution-issues-with-detong-kteloader-add-in.html#3860
Please try this option https://www.extendoffice.com/forum/kutools-for-excel/2197-solution-issues-with-detong-kteloader-add-in.html#3860
Thanks for the ONLY solution! Version 24 doesn't work either. Version 21 works on mso 365/2016 64 bit, w10. I have messaged this to Kutools via the site and asked them to fix. Got an auto reply asking me to email. Not impressed. Hmm let's see - wouldn't it be nice if they updated these forum posts with the solution? And their site?
Version 24 and 25 both cause the issue. V21 doesn't. Download from https://www.extendoffice.com/forum/kutools-for-excel/1567-previous-versions-of-kutools-for-excel.html
Hi All,
When you encounter a problem with Kutools for Excel, please, send us the information about your operating system (operating system), Excel version and the language you are using on your computer. Also, please send us how did the add-in go wrong in detail. Is it because of a feature you were using, or a specific file you were opening? Or it just happens after you open an excel file? ... And how does it look when the add-in went wrong?
We will definitly try our best to fix the bugs. However, since the problems can vary widely, especially on so much different computer environment, it will take us a lot of time. So, we will first send you the version that works on your computer for your current use.
So sorry for the trouble.
Yours,
Amanda
When you encounter a problem with Kutools for Excel, please, send us the information about your operating system (operating system), Excel version and the language you are using on your computer. Also, please send us how did the add-in go wrong in detail. Is it because of a feature you were using, or a specific file you were opening? Or it just happens after you open an excel file? ... And how does it look when the add-in went wrong?
We will definitly try our best to fix the bugs. However, since the problems can vary widely, especially on so much different computer environment, it will take us a lot of time. So, we will first send you the version that works on your computer for your current use.
So sorry for the trouble.
Yours,
Amanda
- Page :
- 1
There are no replies made for this post yet.
Please login to post a reply
You will need to be logged in to be able to post a reply. Login using the form on the right or register an account if you are new here. Register Here »